7 MONTHS WITHOUT A CELLPHONE, STILL BEING CHARGED

I entered into a contract in November 2014. I bought an IPhone 5S. The phone refused to charge, or even switch on,in the same month.I handed in the phone for repairs at the Canal Walk store, and despite my numerous calls to the store, and despite numerous undertakings, I am still without a phone. The store does not even answer their phones, and the few times that someone answered, my messages were not even returned. I dealt with Yusuf, and Alvin, and both these people **** to me that my phone has been repaied and its on its way from Joburg, but they just ****. To date, I still am without a phone but I am being charged. Telkom is ripping me off and their customer service sucks! Two weeks ago I was back at the store, and after throwing a tantrum, I was given a replacement phone. I am paying R420pm on contract, but I do not have a phone since November. 2014 Telkom needs to give me a new phone and reimburse me with the amounts they have charged me this far, whilst my phone has been with them, as the phone is still under warranty. The staff at the store have **** to me that the phone is on its way and has been repaired, but clearly this is a deliberate attempt on their part to cover up.