7 months with no reply

the worst customer service ever . I have not spoken to a single person in this whole company that helps . I have not called in for 7 months as I'm tried of being frustrated by the lack of any assistance at all . Yet to no surprise no one calls me ,cause they don't give a dam . I guess even complaining on hello peter doesn't work cause the response they give is useless, and doesn't resolve a dam thing . Sad part is I'm not even a Telkom customer ,I can only imagine the service their poor customers get . In April I app**** for a contract and was told that I was declined ,24 hours after I was debited I called to query as normal the agents have no idea what's going on ,spoke to a manager or so I was told that he was .he was the most rudest person I have spoke to ,his tone with me was if thou I had done something wrong and took his money ,he then assured me that everything has been cancelled and that he has logged a request for a refund .I asked for a reference number and was then told that they don't give reference numbers. I called once more to follow up and then was provided with a reference number . A month later I put up a review on hello peter I was given another reference....strange from a company that doesn't give out reference numbers..... so I left it as that thinking that the matter will be resolved its now November and guess what absolutely nothing .I called in today and to my surprise the agent firstly says that the there no such reference numbers as the one was provided with by the social media correspondence via hello peter .....he now tells me that he doesn't see anything and that I need to send them thou a bank statement from months ago ...So I ask him what happen to my activate case surprise surprise there was no cases that were logged at all . well I think I've paid enough money to Telkom firstly a free R300.00 and there after paying for all the calls made to a bunch of useless people . WELL DONE TELKOM ......you guys deserve a award for many things WORST SERVICE,USELESS AGENTS AND MANAGEMENT,THEFT and the list goes on ..................................I'm done dealing with guys .