7 months to cancel a service??!!

<p>After months of calls and emails and escalations to Telkom’s various divisions regarding the cancellation of certain services we are still waiting.</p> <p> </p> <p>My original letter on email for the cancellation was the 26th of January 2016. While some of the services have been cancelled after much anguish, still we wait for the Business Uncapped Premium + service to be cancelled. We are paying in excess of R 700 a month for a service we are not using and couldn’t even if we tried as the line that the service was on was cancelled long ago already.</p> <p> </p> <p>I am at a point now where I no longer know what to do about this as every time I send an email or make a phone call to Telkom about it I get fobbed off and told that they are running behind and it will eventually be done but after almost 7 months I am still waiting and haemorrhaging money to them in the meantime.</p> <p> </p> <p>This kind of service is totally unacceptable.</p> <p> </p> <p>I request that you cancel the “Bus uncap prem+” (TIN ********** ) on our account immediately.</p> <p> </p> <p>Account Number: ********** 27867</p> <p>Line Number: 021 ********** </p> <p>Cancellation of Service: Business Uncapped Premium TIN ********** </p>