NG
Nicky G

1 reviews | Active since May 2013

17 Oct 2017, 16:49

7 MONTHS ON AND STILL UNRESOLVED

I just can't even stomach the thought of calling Telkom customer care ANOTHER TIME. I started trying to co-ordinate a smooth premises move in March 2017 scheduled for July, out of desperation on the 10 August I cancelled ALL my existing telephone lines on Account Number ********** 10001 and am STILL receiving accounts for lines (tel & fibre) that should have been cancelled and credits backdated months ago. I have called customer service so many times I give up and refuse to pay any of this account until I get what credits are due and the lines are definitely cancelled. Last week I got a message to say that the one line (021 ********** ) was being disconnected due to no payment which proves NOTHING has been cancelled yet and then today I received yet another account for rentals PLEASE this is beyond a joke.

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Replies (1)
NG
Nicky G's update01 Nov 2017, 08:30
Reviewer Update
Dear Telkom Social Media Team REF: AI ********** - 24 Oct Still WAITING I received an acknowledgement of my review 8 days ago and nothing since - what is happening?