7 months of non-delivery

I lodged a complaint on the 5th of March, regarding the non-delivery of services that were paid for by Telkom. This related to a Wi-Fi modem and package deal sold to me over the phone and which ended in me not getting the use of the Wi-Fi and getting a reduced data deal, which cost more than the original deal.<br> <br> A response with *** was received by Telkom, which was followed up by an email requesting proof of debits made by them from my account. This was submitted and another ref no: ***0 was assigned.<br> <br> I then received a call from someone named Roxy, who promised that everything would be sorted.<br> <br> It is now 7 months with reduced benefits and 2 months with absolutely no access to services.<br> <br> Really Telkom?