7 months and still not resolved!

After 7 months, my billing still hasn't been rectified by telkom! I am still paying an extra R100 every month for a friends and family benefit that was meant to be discontinued in February! After my previous compliant, I was notified that my problem had been rectified which is obviously not the case since I was billed for it the following month. Telkom is definitely not the service provider I would take any contract with in future considering that they take MONTHS resolving simple problems!