1 reviews | Active since Feb 2011
7 month wait for technical assistance
<p>I've been struggling since May to have our slow internet problem resolved. Posted various complaints on HelloPeter. Yazied responded, asked for my details and I haven't heard a thing since then (17 October). Still paying for internet that has been confirmed by a technician as too slow, yet despite promises of resolution within 72 hours, another 2 months have passed. It's now a total of 7 months.. I've been waiting 7 MONTHS for Telkom to resolve this issue.. And I'm not even angry anymore. I'm desperate and utterly dissappointed. LTE router number is ********** , the service request number is ********** 1.</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Cancellation Team.
Your reference number is ***2.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Cancellation Team.
Your reference number is ***2.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***