7 month to get a fibre line

On the 29 Dec 2020, I was told to contact Khanyiswa Mhaga on ***. She told me that my address was not valid, I sent through a proof of residents. My address was picking up as 5 Oliphant street on the Telkom Website instead of 121 Heather Ave.

In April 2021, I reapp**** for a Telkom Fibre line. On the 26th April 2021, I received an SMS again saying I need to contact Khanyiswa Mhaga on ***, I did so again, resubmitted my proof of residents. The technical team had to be contact to change the address on your systems.

I followed up several times in April and the lady said she will call me back. The Telkom system was not updated, My sister in law assisted me with calling up to get the fibre line installed. She eventually called the Telkom Technical team to change the address herself. Then she called Telkom again to confirm that the change reflected.

I reapp**** for the Telkom line on in June 2021. On the 23rd June 2021, I received an SMS that my account was ready for use, Ref B*** order number ***A. A second sms service number TIN***, order ref ***A.

On the 28th June, my sister in law followed up with the order. It appeared that the order was activated but we did not have an installation. The router was booked for two people and I needed to reapply yet again for the 4th time.

On the 06 July, my sister in law followed up again and they said that there was a line at the property. I had to reapply for the 5th time. Fibre ref 801722

Today I called to find out how far is the installation, and they again said that the order was cancelled and that there is a line at my property.