KN
Karen N

1 reviews | Active since Nov 2015

09 Nov 2015, 10:50

7 DAYS WITHOUT SERVICE OR REPAIRS FROM TELKOM

7 DAYS HAVE PASSED SINCE OUR COMPANY'S MAIN BUSINESS PHONE LINE (IN CAPE TOWN CBD) SUDDENLY WENT DOWN.<br> <br> We have called frequently to report and seek assistance from Telkom. <br> <br> We are very disappointed to report that after 7 agonizingly long days NOTHING has been done. Our employees are sitting at their desks unable to make or receive any phone calls and have no ADSL. <br> <br> The only response we receive from Telkom is: \NO TECHNICIANS ARE AVAILABLE."<br> <br> We are based in Cape Town city centre. No technicians in Cape Town? Perhaps its time to move to Dubai. <br> <br> Can somebody please advise us what can be done to resolve this sad state of affairs? <br> <br> """

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Replies (1)
Telkom
Telkom's reply09 Nov 2015, 14:04
Official
Hello Karen~LN,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM165842
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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