7 days without phone and internet and STILL no services or solution

My telephone line stopped working more than a week ago and adsl line(20mg speed line) was delivering 3mb until wednesday 28 Feb, on 1 March my internet line stopped working all together. I have phoned Telkom 7 times in the past three days, been put on hold for at least an hour each time. Telkom has tested the line from their side and can see something is wrong, assigned a technician who never pitched up.

I run a business from home, and cannot be without an internet connection and phone for this long. Now after another 45 mins call I was informed that the technician has knocked off for the day and might come on Monday but they aren't sure what time, as they can't get hold of him.

My cell phone bill is astronomical after all these calls to Telkom and waiting on the line for hours, some times the line drops when they transfer my call and I have to hold for another 30 mins.

I find this is shocking customer service!!!