7 Days Without Network & No Investigation

I am writing this out of absolute frustration with Telkom’s lack of support. My SIM card has had no network coverage (Emergency Calls Only) for 7 consecutive days. Despite being a loyal customer for 3 years who pays my monthly bill on time, I am receiving zero technical assistance. I have contacted Telkom support multiple times, only to be told that "everything looks fine on their side." Clearly, everything is not fine if I have had no signal for a week. This is not a device issue; it is a service failure that Telkom refuses to investigate properly. Being without a working SIM for 7 days has put me significantly behind with my work and professional responsibilities. It is unacceptable to pay for a monthly contract and receive no service and no urgency in resolving a technical fault. I require the following immediately: A formal investigation into why my SIM has no network connectivity. A technical escalation to a senior consultant who can actually see the fault. A credit or rebate on my monthly bill for the 7+ days of service I have lost.

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