JR
John R
1 reviews | Active since Sept 2017
15 Sept 2017, 13:33
7 Days out of box policy
To whom it may concern..
I have taken out a contract with Telkom mobile Canal Walk on Monday 11 September 2017. On Thursday 14 September 2017 I returned the device (Hauwei P10 lite) as it did not want to register on a network. The branch manager was also not able to get it working. Now they tell me I have to wait 7 to 14 working days before I will receive feedback if the device will be replaced or not. I find this unacceptable as I won't have a means of communication for an undisclosed amount of time.
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John R's updateReviewer Update
22 Sept 2017, 08:55So after 8 days, Telkom Mobile are still busy with an assessment on the device (Huawei P10 Lite). They are quick for you to take out a contract at the store, but when you want to cancel the contract because you only had a device for 2 days and it malfunctioned, it becomes your own responsibility to deal with Telkom directly and penalties might apply...
JR
John R's update22 Sept 2017, 08:55
Reviewer Update
So after 8 days, Telkom Mobile are still busy with an assessment on the device (Huawei P10 Lite). They are quick for you to take out a contract at the store, but when you want to cancel the contract because you only had a device for 2 days and it malfunctioned, it becomes your own responsibility to deal with Telkom directly and penalties might apply...