7 Days Later! No Feedback On Insurance Claim

<p>Utterly disgusted at the service I have received from Telkom Insurance.</p> <p> </p> <p>I submitted my claim on the 4th of April 2017 and till today haven’t given me feedback. I have tried on numerous occasions to make contact but all this time, they telling me that the claim is sitting with the underwriter. I have wasted time and money to call them and try and find a status report.</p> <p> </p> <p>Shouldn’t it be Telkom Insurance or FinRite calling me and letting me know the status? Is this regarded as exceptional service that was sold to me when I took delivery of my phone and this insurance was offered to me?</p> <p> </p> <p>I have been in contact with the lady called Angelique and asked her to send me an email detailing the delay, I am still to receive this. She told me her emails are not working, I’m assuming that no one has email access at Telkom Insurance – Not even Management!!!?</p> <p> </p> <p>What should I do now while you guys are delaying giving me feedback about my claim? I just spoke to a lady named Jennifer a couple of minutes ago - Angelique appears to be busy to take my calls now!</p>