7 days Cooling of Period denied

<p>I took a contract phone with Telkom on Saturday 15/07/2017, Sunday I was back in store complaining about network coverage and the device’s inability to connect to data roaming. Tuesday 2017/07/18 I was in the store again even turned myself into a mad man telling them I don't want the device anymore; I want to cancel since I am still within the 7 cooling off period.</p> <p> </p> <p>The store superior and subordinates say they cannot take the phone back and advised on the cancellation process.</p> <p>I called the cancellations department 4 times speaking to four different individuals which all say I cannot cancel now but the store needs to takeback the device. </p> <p>Clement Makhura said "they are like that but do not leave the store with the device as they buying time"</p> <p>Portia Khubeka " you are still within the 5 days cooling off period, I could be wrong but the store needs to withdraw the device.</p> <p>Refilwe " You are still within the 7 days out of the box, which after the 7 days you are still within warranty"</p> <p>Tshepo " You are still within the 7 days cooling off period, after the 7 days you will have to pay for the remaining duration of the contract which you can avoid by taking back the device"</p> <p>Not their exact words but this is what I got from four different individuals and the store still denies be this cooling off period privilege.</p> <p>It is quite evident that Shop 37C Festival Mall C/O Kelvin Telkom Mobile is taking me for a ride, I am very dissatisfied and I am taking my business elsewhere. </p>