7 Days and NO FEEDBACK

Well, this is what happens at Telkom Mobile: Suddenly cellphone gets cut! Phone telkom to find out what the heck? Get told your account is in collections! Whaat????? This account was up to date. So services get cut for accounts not being reconciled correctly! EVERY DAY WE need to follow up with them to check if THEY have fixed THEIR error. answer we get : 24 - 48hours. haha. This is completely unacceptable! We will now be asked to pay for a service that we did not get to use and it is a TELKOM mistake!!! How is this fair? and How is Telkom going to FIX this problem???? This is now 7 days!!!!!