7 days and no adsl or telephones are working

Today is the seventh day that my adsl and telephone is not working and so it is for quit a few of my neighbours as well.Telkom has found that the problem is a broken cable about 50 meters from my house so on tuesday 28 April they finally came out and started digging i saw about 10 Fortel workers and 3 Telkom workers doing something but i dont know if they were just waiting for the public holiday to come or what but the cable is open all they need to do is put new cable in.Its now been 3 days and still nothing is working and all they have done is digg the cable open thats all now please i want an explanation why this is not fixed yet.PS-I have been without phone and adsl for 7 days.