7 day installation SLA promise not met

Owing to the delays in completing the sale transaction and installation, Telkom (through its consultants) promised to give me 1 free month (through your 7day installation SLA). My new line (Smart Home Essential) took approximately 4 weeks to be completed, thus this 1 free month is due to me.<br> In January 2015, 3 of your consultant confirmed that the February invoice will be less the subscription amount as that will be discounted. My invoice still does not reflect this.<br> Calling your 10210 is a total waste of time as it takes, on average, 20 minutes to be assisted if the line is not cut.