1 reviews | Active since Mar 2014
7 Day Exchange - Waiting for more than 7 days for reply from Telkom
<p>Hi there guys.</p> <p>I upgraded my Telkom Internet contracts with the April deal of R199.</p> <p>I was given a Brand new modem and the lady said the device has 1 year warranty. If found dfective within 7 days they will swap it out and after 7 days they will send in for repairs.</p> <p>The modem had very poor reception and keeps freezing, Need to reboot it for it to function again. I returned it WITHIN 7 DAYS and no the shop insists they must send it away for inspection and repair. After wasting my time arguing I eventually agreed.</p> <p>It has been 7 days and haven't yet heard from them back. I called the store and they said they haven't got feedback from Headoffice. Is this the customer service? I mean I took out a contract and not even 7 days past and this is the service. Is there some rights that I am entitled to? Can I take this matter to the Consumer Protection or any other way of getting my Modem from them?</p> <p>What's the use of the 7 Days policy if they cannot resolve it within 7 days?</p> <p>This is pathetic I intend taking legal action against them and cancelling the contract for their false advertising and false promises.</p>
Well I receieved my modem after about a month beig "LOST" at the telkom store. They claimed they were replacing my modem with a BRAND NEW UNIT. Upon recipt of the modem, I found they returned me the same unit that was handed in for swap out. I am still not happy with thi modem because it doesn't even cover half my home whereas my small pocket portable modem which I bought from Telkom gives me much better coverage. It cannot be that a fixed unit modem gives me only about 6 meters coverage and the mini pocket mifi router gives me more than 10 meters coverage. The biggest problem is they **** about it being swapped out. The serial numbers and even the password which I set were the same which means that they didn't even attempt to repair and check the device.
Well I receieved my modem after about a month beig "LOST" at the telkom store. They claimed they were replacing my modem with a BRAND NEW UNIT. Upon recipt of the modem, I found they returned me the same unit that was handed in for swap out. I am still not happy with thi modem because it doesn't even cover half my home whereas my small pocket portable modem which I bought from Telkom gives me much better coverage. It cannot be that a fixed unit modem gives me only about 6 meters coverage and the mini pocket mifi router gives me more than 10 meters coverage. The biggest problem is they **** about it being swapped out. The serial numbers and even the password which I set were the same which means that they didn't even attempt to repair and check the device.