7 calls and still NOT fixed

I reported my fault on the 16 November *** and 2 days later I was given an escalation reference 783279.<br> Every day I phone for a status update, and every day I get told a different story, today I get told a technician has not been assigned and yet last week Friday I get told a technician has been assigned. <br> I get told on Friday they have until 27th to fix this (Turn around time) which is unacceptable . I am at my wits end as I get no where with anybody from Telkom.<br> <br> Everyday I get a different excuse, and I do not get progress updates on my faults either. Its not the first time I have had problems with Telkom. last time it took 1 month to fix my fault.<br> <br> UNACCEPTABLE