7 ATTEMPTS NO SUCCESS

<p>“I have cancelled our Telkom line in August 2016 but still receive a bill in every month. This still after spending hours in the lines at Telkom and phoning every two weeks for the past 3 months to cancel. Every time I get told that I must forward the cancelation documents to the person I spoke with on the phone, but after mailing it to the third person nothing has happened.”</p> <p>After per my previous review as per above quotation, Telkom mailed me to say they will deal with this matter. I received an email stating they would deal with this matter. This was a month ago and yet again, at the end of the month I received another bill in the mail. I then phoned Telkom to follow up on this matter, and after being transferred 6 times (not joking), I finally got to speak to a lady who then informed me that our Telkom line have NOT been cancelled and is still active. This after 9 MONTHS and 5 attempts in the past 3 months.</p> <p>We were told previously that we will be credited for the amount that was billed to us after we cancelled the line. But now they are telling us that we have no proof that we cancelled the service???? I have sent 5 people the proof of our cancelation form as well as the print out we received that they will contact us when the service has been cancelled, after this we received a phone call informing us that the service has been cancelled….now we need to give proof of this phone call???</p> <p>We are fed up with this matter. Telkom has done nothing to make sure this matter gets resolved.</p> <p>Phoning Telkom to deal with this only ends with “please forward proof of your cancelation then we will escalate this matter”…….yet nothing ever comes from that.</p> <p>There is no way we will pay a services charged for 9 months after it was cancelled. How many times do we need to still follow up on this??????</p>