7-14 working days is the only line they know

I have recently relocated to the western cape from Pretoria.

I cancelled my landline before the move by calling Telkom, I only learned about a month later that I was supposed to fill out a form to do that. Ever since canceling the line, I have been calling Telkom on a regular basis to enquire about the cancellation as I logged a dispute with them. Every time I call I get told that it will take 7-14 working days to resolve. This has been going on for months. On Friday I also learned that the company has been billing me since December last year for a 10M package I have never agreed to. I was told by Reshma Hendricks that I could obtain a copy of my Telkom agreement at a Telkom store. So today, I drove 15 km to the nearest outlet, just to be told that they do not have access to contracts. I enquired again about the dispute and guess what the reply was.... I will hear from them in 7-14 working days. This has been an extremely frustrating experience as I need additional Telkom products but cannot apply for it until the dispute is resolved. I guess I'll just have to wait another 7-14 working days to hear from them.