7-14 DAYS to assist with an easy billing query!!

Telkom Call centre agents and even the Direct stores are USELESS. I have just received the must unprofessional experience ever with a arrogant, no manners call centre agent who just refused to assist me with a simple billing enquiry. On 10 July 2018 a payment was made via easy pay with a Telkom account received in the post. Later it was realised that the account received for June 2018 was an old account cancelled in February 2018. I then phoned 10210 and requested that the funds be transferred to the correct account. since then my active account has been suspended (and for sure Telkom will bill me) and I have been told the money will be transferred, immidiately (within 20minutes line should be active) to my line will be active on Monday and now I am told by this very unprofessional agent today that it could take between 7 - 14 days. REALLY!!!! You must be joking!!! Just to select 1 account, and transfer fund into it as Telkom already has advised they see the money in the closed account, it can take up to 14 days....

Telkom has received my money - please transfer it and activate the account