NM
Nick M

1 reviews | Active since Jun 2015

06 Jul 2015, 10:09

6weeks of excuses

Good day,,<br> <br> Please see the below order number ***A<br> <br> <br> 6 weeks ago:<br> An order was placed for a ADSL to be installed at the following address: 2 Fourjays, Unit 4, Milnerton. Cape town.<br> Order was confirmed and told the order will take place within 14days.<br> <br> 2weeks ago:<br> 2nd call made to Telkom call center, Informed that the order was cancelled due the technicians unable to find the location.<br> No notification or request from Telkom to rectify this. <br> A new order was placed for the line to be installed again. Confirmed with order number<br> <br> Today:<br> Telkom claim the order is pending investigation for *****. First the tell me the wrong address was registered, get put on hold for 40mins, come back and tell me that there was cable theft in the area and no installations can be done.<br> <br> Please Advise<br>

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Replies (1)
Telkom
Telkom's reply06 Jul 2015, 11:22
Official
Hello nmassia,

We are sorry to hear that & we apologize for the inconvenience caused.

Please be advised that we have requested for feedback from our Installation Department. We will update you once we receive feedback.

Your social media reference umber is SM121787.

Kind regards
William Letwaba
Social Media Team