6th complaint and issue is still not resolved

This is literally the 6th complaint that I have logged on Hello Peter. It does not include the complaints on Facebook. I am paying R299 every single month, to have 10G of daytime data and 10G of night time data. The problem is, the 3G internet service does not work at all, or it is extremely slow. I have sent Telkom speed tests, I have given Telkom everything they require and it is now basically 3/4 months later and nothing is happening. All I am asking is for you to give me permission to cancel the contract (without any penalties) and I will go to Cell C where I actually get service and 3G reception. You can clearly not resolve the matter, so allow me to cancel the contract.