69 days and still, Telkom does nothing

69 days so far since first reporting.<br> <br> Spending 4 hours on the phone i discovered that my unshaped account has a 10gb usage cap, which isnt as agreed upon in the T&C's, I'm still waiting for a call from a technician after that phone call to correct this.<br> <br> Now not only is my speed less than 10%, my ping is sitting at 160+ms.<br> <br> Phoning doesnt work, getting a case number doesnt work, calling the departments only help to point out how Telkom is disregarding the contract agreement.<br> <br> They havent even app**** the correct usage policy to this package, everyone with this package will suffer issues after 10gb of usage regardless of the protocols stipulated.<br> <br> Being promised several times that someone would phone me back, or someone would be testing and phone me or that I would get a response at some point, its all just a farce.<br> <br> I've contacted the NCC, I now have to look into additional avenues to attempt to get what I'm paying for from this satire of a company.<br> <br> Seriously, this is my 6th complaint on the same damn problem over 2 active months of seeking help.<br> <br> There is no measure of a **** given by telkom in any measurable way about their customers.