676CRK081217
My line has been out since 8 December 2017. It is a business line I need to do business with and you just cannot rely on Telkom to provide the service we pay for at a premium.
I cannot send or receive faxes and having to use mobile data for Internet has cost me a couple of thousand already on devices, antennas and data just to provide in my business' communication needs.
I phone almost every day and are told it is hand or will be dealt with shortly or a technician is en route. It is an absolute disgrace and no amount of complaints and escalations is going to change anything with Telkom it seems. I have requested to have this line fixed and moved for my private account and that has also not been dealt with.
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
03 Jan 2018, 12:32Progress Comment Date/Time
Following message sent to ******x600: Telkom SA: Dear customer, We are still aware of your fault. We understand your frustration and endeavor to have your fault repaired. Please refer to the Telkom app for further information regarding your fault. (4) Wed Dec 20 19:38:56 SAST 2017
Following message sent to ******x600: Telkom SA: Dear customer, We have your problem in hand and are working toward resolving it. Please refer to the Telkom app for further information regarding your fault. (3) Sun Dec 17 19:37:59 SAST 2017
Following message sent to ******x600: Telkom SA: Dear customer, We are busy investigating the cause of the problem. Please refer to the Telkom app for further information regarding your fault. (2) Thu Dec 14 19:37:04 SAST 2017
Following message sent to ******x600: Telkom SA: Dear Customer, This is a progress update from Telkom SA. Fault 676CRK081217 for Service ID ******x758. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom Tue Dec 12 08:00:36 SAST 2017
Following message sent to ******x600: Telkom SA: Dear Customer, Telkom will attend to your faulty services shortly. Please refer to the Telkom app for further information regarding your fault. (1) Mon Dec 11 19:35:58 SAST 2017
Following message sent to ******x600: Telkom SA: Dear Customer, Fault 676CRK081217 has been created for Service ID ******x758. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault. Fri Dec 08 19:35:00 SAST 2017
's update03 Jan 2018, 12:32
Reviewer Update
Progress Comment Date/Time
Following message sent to ******x600: Telkom SA: Dear customer, We are still aware of your fault. We understand your frustration and endeavor to have your fault repaired. Please refer to the Telkom app for further information regarding your fault. (4) Wed Dec 20 19:38:56 SAST 2017
Following message sent to ******x600: Telkom SA: Dear customer, We have your problem in hand and are working toward resolving it. Please refer to the Telkom app for further information regarding your fault. (3) Sun Dec 17 19:37:59 SAST 2017
Following message sent to ******x600: Telkom SA: Dear customer, We are busy investigating the cause of the problem. Please refer to the Telkom app for further information regarding your fault. (2) Thu Dec 14 19:37:04 SAST 2017
Following message sent to ******x600: Telkom SA: Dear Customer, This is a progress update from Telkom SA. Fault 676CRK081217 for Service ID ******x758. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom Tue Dec 12 08:00:36 SAST 2017
Following message sent to ******x600: Telkom SA: Dear Customer, Telkom will attend to your faulty services shortly. Please refer to the Telkom app for further information regarding your fault. (1) Mon Dec 11 19:35:58 SAST 2017
Following message sent to ******x600: Telkom SA: Dear Customer, Fault 676CRK081217 has been created for Service ID ******x758. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault. Fri Dec 08 19:35:00 SAST 2017