60days to repair internet ?

recently i started having alot of problems with my internet connection , since the end of july and every time i call telkom they say theyre sending somebody out and then that tech says my line is fine . this has gone on for the last 5 weeks . every week a tech comes out last week was different my line had completely gone dead and it took telkom 6 days to send a tech to come and look at the problem . on monday the 31st a tech tested my line and said it was completely dead then checked the relevent boxes . she had told me that now the problem was on a pole that she could not climb and would just have to wait for my internet . it has now been 3 days since she checked it and the pole hasnt been replaced neither has my internet been fixed so these ppl expect me to pay R500 for last month for a service that didnt work ?? and now for this coming month must i pay again ??? this is ********!!! if my internet is not fixed by tommorrow i will not pay next months subscription !!!!