60 days gone by two weeks of service received

every 2 to 3 months i have the exact same complaint and technicians come out and then my internet works but only for a short while. the tech was out a month ago i received two weeks of internet and its off again . i sat and waited 3 weeks for him to come out and again i have sitting 3 weeks without him coming out. i decided to go look at what he did last time . he knotted the wires together by hand . .. he fixed broken wiring by knotting the two wires together . where in your life do you see someone join two wires by knotting them . no wonder its forever disconnecting . but telkom doesn't care because i must just ****ing pay for the lack of or slacking of their staff. i never get reimbursed for my down time and for all the phone calls i have to make . *** is the number in questioning . i never even get called to notify me of any status