6 Weeks without service and still being billed

logged a fault report on the 28 december 2014. to date i am still without service and still being billed for line rental.<br> <br> the technician makes an appointment and does not pitch. or he comes checks some cables and then disappears without solving the problem.<br> <br> kindly refund me for the line rental and get my service back in order.<br> <br> thanks<br>