DS
David S

1 reviews | Active since Oct 2010

03 Jan 2018, 10:38

6 weeks with no reply

I have been trying to cancel certain of my products for 6 weeks. Been to 3 stores, multiple emails, calls and still Telkom won't respond. What must one do to get a product cancelled?!?

0
Replies (2)
Telkom
Telkom's reply17 Jan 2018, 07:39
Official

Good day dash2211,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

DS
David S's update17 Jan 2018, 08:03
Reviewer Update
14 days for a reply and then the reply does not resolve the issue. You are pathetic. I hope fibre shuts Telkom down for good.