6 weeks waiting for a 3 week process which could take 1 day.

<p>There is already a telkom line in our house, we wished to open an account / transfer the line to ourselves. We couldnt do a transfer because the original owners whereabouts are unknown (we bought the house from her and since then she has moved to a farm somewhere). So the advice was to create a new line - which would take 3 weeks. This was done on 19 January and would take 3 weeks to complete. Since then we have received no feedback, I phoned Telkom again at the beginning of the week and they confirmed the process had stalled, and we must email their escalations department. This was immediately done and still no response. Its been 6 weeks now and we still not getting anything out of telkom. Pathetic service. Our order number is 24525-61 IT Number ********** And the original reference number where the line was ordered is ********** 57A If someone from Telkom can contact me please, this is getting ridiculous</p>