6 weeks still no response!!!

6 weeks ago I was billed for something I didn't sign up for. I queried it & was told it would be resolved. 2 weeks ago I was billed again for the same thing which I queried & asked to be removed! After 5 calls to the call Centre my concern was not resolved. I was told the case had been logged & I'll receive an email & a call within 72hrs. Until today I am still waiting!! I even went & reversed my debit order because I refuse to pay for something I did not sign up for & I requested to be removed!!! I've called the call Centre 5/6 times & all the agents do is make notes & nothing is resolved. <br> I have a prepared sim too from Telkom & I had an issue last week. I called the call Centre & I was told in 2 hrs it would be resolved. A week later, 3 calls, a case number: ***3 and still NOTHING!! <br> TOTALLY APPALLING CUSTOMER SERVICE!!! I'll NEVER recommend Telkom to anyone...AT ALL!!!