1 reviews | Active since Apr 2015
6 weeks of poor service
I have been reporting my faulty ADSL line since 3 March (I have at least 5 fault references for this).<br> I have been advised to purchase a new router, which I have done, and still have the same results.<br> I have down graded my line upon recommendation, from 10 meg to 4 meg in order to make the line more stable.<br> This has had no effect, still have the same issues. I keep getting told that the problem is now repaired, but the service is on and off all the time and totally unreliable. <br> I have even tried the Telkom LTE contract service after been assured that I have coverage in our area, but had to return the equipment and cancel the contract because I do not get a signal.<br> I am now desperate, as I do a lot of work from home, and have been resorting to my 3g data to get by, but this is becoming very expensive and slow. <br> I am beginning to think that this problem is beyond the ability of the Telkom technicians, or that Telkom is falling apart like Eskom etc.
Thank you for your post.
Please note that one of our technicians will be in contact with you so that he can assist further.
Your reference number is SM105916.
We apologise for the inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for your post.
Please note that one of our technicians will be in contact with you so that he can assist further.
Your reference number is SM105916.
We apologise for the inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
