6 weeks of poor line and connectivity and no respo

I am a GP in Mowbray.We have had poor line quality and poor connectivity for about 6 weeks now.I have used Telkom's SMS fault reporting facility on numerous occasions but nothing has been done and no one has connected me regarding the problem.<br> <br> My patients are unable to hear me on the phone and we are struggling with poor internet connectivity as well.Many patients who have tried to call to make appointments have simply hung up as they are unable to hear the receptionist at all over the noisy line.<br> <br> The service is appalling!I am a very unhappy customer!