6 weeks of faults on ADSL and no response!!

I have had continued faults on my ADSL which I pay R800 per month for. The line kept dropping meaning using the internet or Skype was impossible. We had technicians out ( after delays ) who told us it was our phones fault so we bought new phones and the issue persisted further technicians came out and reset service but still no joy. After 6 weeks it appears to be connecting now however the ongoing farce when trying to deal with Telkom continues when you try to speak to billing to say you are not willing to pay full bill when didn't have service - they pass you to faults who pass you back to billing who pass you to faults ...this goes on. Eventually they logged a dispute where someone would look into the issue then call me back- that was 11 days ago. I am now told it can take 10 working days in other words please get off the phone!! Themba Myeni a Senior Agent who assured me he could sort it on the phone.....then advised that the back office team have to sort this and he could not tell me how long that would take. No one in the contact centre is able to help a customer who has had little to no service despite paying each month. Terrible service