JB
Jj B

1 reviews | Active since May 2016

09 May 2016, 06:21

6 weeks - NO Internet

<p>We logged a call with telkom on the 1st of April 2016. 6 weeks later, nothing has been done. I phone telkom daily and get different updates everyday ranging from the call has been closed to technicians have been at your premises this Saturday and nobody is there. We run a business from this line and not only have we lost money but also we have had to buy a 3G ****le in the mean time to receive our emails. I am so tired of having to struggle with this daily</p>

0
Replies (4)
Telkom
Telkom's reply09 May 2016, 06:33
Official

Good day Jjbarnard1234 

Thank you for making contact with us. Please provide your affected line number and contact details by sending a private message or e-mailing us at ***

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

JB
Jj B's update10 May 2016, 06:28
Reviewer Update
This issue has still not been resolved. I have sent you all the requested info and still nothing. Looks like my next step is the papers and Carte Blanche.
JB
Jj B's update10 May 2016, 06:32
Reviewer Update
The new excuse for the past 2 days have been and I quote: "A new technician has been ***igned to your case at 07H32. He is currently busy at the exchange and if the problem is not there, he will give you a call to come to you premises." This needs to be sorted today!
JB
Jj B's update10 May 2016, 06:41
Reviewer Update
I have been on the phone for 15 Mins holding for a supervisor and still nobody to ***ist with this issue.