6 weeks, no follow up on reported fault

On 30 May I logged a fault with intermittent internet, this was not attended to even after repeated calls and requests to escalate from myself and my internet service provider.<br> <br> On 29 Jun the phone line itself stopped working, no dial tone, no nothing. Again more calls to escalate and nothing happened<br> <br> On 14 July I received an sms that the fault was fixed - it was not, there is still no dial tone.<br> <br> On 15 July I phoned *again* and was informed that there was no record of the fault from 30 May, only the new one that someone had logged on my behalf the day before. I obtained the previous fault number and called *again* and was informed that yes that fault is still open and will be attended to next week. I then held for a manager and was cut off.<br> <br> I have now been paying for a service for 6 weeks that does not work and racking up huge cell phone bills phoning 10210. Every time I phone I get a different person who gives me a different story and refuses to give anything other than a first name.<br> <br> It does not seem like it will ever be fixed and I can't speak to anyone who can actually help.<br>