6 Weeks later: Holding pool order lost.

The latest battle I have is trying to move my line to the holding pool so that another ISP can take over, but I'm getting nowhere. After finally hold of the right people I sent an email to an address they gave me [Email Removed] After getting no reply after a week I decided to phone Telkom again and find out what is happening. It turns out, to my surprise, they are actually aware of the order and are working on it, but can take up to 30 days. I then proceed to wait for almost 6 weeks and then they actually phoned to inform me that the job has been completed and I can move ISP now. <br> <br> When I phoned the ISP to take over the line they tell me that according to them the line has still not been transferred and they still can't do anything. I then phoned Telkom again and after almost 40 min of waiting on the phone they inform me that they cant find the reference number on their system anymore.<br> <br> So now what? I place a new order and wait another 6 weeks only for you to lose my order again? How is this at all fair? If you cant do your job properly why should I suffer for it? I PAY money, you give service. That's how it works! I just want my line in the hold moved to the holding pool!!