6 Weeks late still trying to switch to fibre with Telkom

On the 5th October Telkom sales phoned me to change from ADSL to fiber. I would get the first three months free and it would take 4 - 6 days to install; this sounded great so I placed the order telephonically. Six weeks later I am still trying to get the installation done. I phone the "help" line daily - the first problem is apparently that they cannot find my address. I live in the urban areas of Cape Town - not in any remote rural setting, but they absolutely cannot find my house.

This is strange since I have had a Telkom line for 25 years; but no they dont know where my house is. "Why dont you just follow the wires?" I naively asked? In this 6 week period I have had the phone repairs technician in my house to fix the phone - this was no problem but the fibre guys cant find my house. In my conversations with the "help" line I have also been told that there is no free 3 month period even if i do get the line eventually installed - this is apparently only for new customers! A bit of false advertising there when they signed me up. Last week I was told with great confidence that they have found house and they would be installing the line today. Great news ! Today dragged on and I phoned the "help" line again; here I discovered that they still cant find my house and hence cancelled my contract with no notification.

"Oh" was the surprised tone from the "help" line person; "Would I like to place a new order and start again?" "No" was my reply; "Could I please speak to someone with a sense of direction" was my response.

Apparently a supervisor was going to contact me to try find my house ... I am still waiting for this call. In the meantime if anyone knows of a reputable fibre company I am looking ....