6 weeks for Telkom to rectify their error

I have now waited 6 weeks and counting for Telkom to fix a billing error that they created. I have spent over R500 in airtime and countless hours dealing with this issue. After more that 6 requests for a manager to call me back over the last month and I'm still waiting. My issue is as follows:

1. I requested an upgrade in June for wireless internet 2. Upgrade was processed in July. Instead of doing an upgrade a new contract was added 3. My internet got cut due to "arrears". I was not notified of these arrears first,service just got cut 4. I have been paying my bill every month as per the total due on my statement 5. Had a case logged after having my call cut numerous times. The feedback on the case number was that my contract has been active since 2018 and I am liable for payment. The agent didn't even bother investigating properly. I had to have this escalated

I am now still waiting for this to be resolved. Still waiting for a manager to call me back to resolve this.

This is the most *********** service I have ever received especially given the fact that fault is not mine but Telkom's.