6 weeks and still no installation

Hi there<br> <br> So I have been to a telkom store, have called 3 different numbers that have been provided to me to reach telkom's different departments, called the technician's manager(only promises) and area manager(no one answers), been liaising with with people on Telkom's facebook page. For the first 3 weeks I had to keep calling for hours to reschedule the installation because they just keep coming and go. Week 4 onwards i even get sms saying someone was dispatched and nobody ever rocks up. These are the only thing I get back instead of an installed line:<br> <br> 1) They can't do anything because they cannot control the people who does installation<br> 2) The relevant technician's manager/area manager cannot be reached<br> 3) Escalated and waiting feedback<br> <br> The only person that really helped and provided feedback was a guy from Pretoria but he has exhausted his options as well.<br> <br> Can someone just please tell me if there's no hope of installation or things that were promised will be done - with a relevant contact person and contact details that I could follow up (although it's not my duty to do so). And, someone that must be held responsible for this...um...delay?<br> <br> Order number: ***