6 Weeks and counting.........

<p>I try this as a 2nd to last resort as escalating this issue within Telkom structures helps absolutely f* all... Escalating it from the Sales lady and then the branch manager ( whom both tried their best) and then the DLM regional Manager, and who knows who?? STILL NO RESOLVE>>>>I had a issue with my 10 month old LG G4 not booting. The phone was in mint condition (no scratches or dents) as it was always in a silicone cover with a brand new Superfly Tempered Glass Screen Protector.. The phone just all of a sudden stopped booting up. I took it in to Telkom Direct at Menlyn in Pretoria for them to fix it or replace it with a new device as it is still under the 1Year Warranty of Telkom Mobile and under the 2 year Warranty with LG. After two weeks I recieved an sms to colect the phone. My phone was apparently "unrepairable" so according to them they only replaced the mainboard.. (Where is my screen Protector?). The phone was dented and scratched and what's worse, after 5minutes of using the phone the touchscreen stopped responding.... Three days after initially getting "my Phone" back, I was there again. What is a warranty worth if LG and Telkom do not honour it? I gave in my perfect condition phone (which I pay a hell of a lot for monthly) and got a dented, scratched device without the tempered screen protector back? IT IS NOT MY PHONE OR IF IT IS, IT WAS DAMAGED WHILE IN POSESSION OF TELKOM > I WANT IT REPLACED BY A WORKING NEW PHONE.. (NOT 2nd HAND nor REFURBISHED PHONE). The "replacement" phone is still @ Telkom and it has been 4 weeks+ no feedback as to when this will be resolved... What is the point in offering a warranty in the first place? I work in the IT industry and need my device on a daily basis. I see this as absolutely unacceptable disregard for me as client and a direct break of the contractual obligation Telkom Mobile has to me as a client. I Post this with the hope that you would avoid making the same mistake that I did - to think that however bad Telkom Mobie treats their clients... It can't be worse than other Cell service providers... Because Telkom by far has the worst customer care and after purchase support there is.</p>