6 week wait and still no end in sight for fiber internet migration between ISPs

I have been waiting longer than 6 weeks now to get telkom openserve to migrate my fiber internet line from one ISP to another call center for openserve say it must be done through ISPs but both ISPs say this is typical of Openserve.... I have no technical assistance from openserve or person i can contact at this pathetic organization no accountability ... VUMA and frogserve usually not a problem according to ISPs ive spoken to And Telkom want me to use them as my ISP!!!!

MY ADVICE STAY AWAY FROM TELKOM OPENSERVE /OR AT LEAST TELKOM AS YOUR ISP IF YOU ARE FORCED TO USE OPENSERVE