6 phone calls - no answer. 3 emails - no response

Staggering lack of communication.<br> I am trying to close my phone account and ADSL line as I'm leaving the country at the end of May. I started to call on 29 April, the number (10210) was constantly engaged. I tried again on 30 April and gave up after +- 30 minutes holding. Tried again on 1 May and received a message that they are closed on Public Holidays. Emailed on the weekend, got all the way to 'submit', and got an error message to start again. Wrote again on Sunday, and sent through. Called via Telkom directory enquiries yesterday, and gave up after 25 minutes. Called this morning, gave up after 13 minutes. Called again, followed prompts for products and services instead of those for 'move/cancel a service' as it occurred that they would be more inclined to answer promptly if they thought I was buying something.<br> On each call, one is constantly reminded that \due to high call volumes there may be a long delay in answering". I've called in the morning"