6 mth delay in resolving problem and device supply

<br> This saga started in September 2015 when I spoke to Mary and gave notice of the intended cancellation of 2 of the 4 data contracts, the upgrade of one contract and the renewal of the fourth. Mary undertook to arrange the necessary having recommended a certain package and device.<br> <br> Cancellation forms were timeously signed in November in terms of my arrangement with Mary. By January 2016 the 2 contracts were still not cancelled and the other 2 contracts had not advanced as I was met with the pitiful excuse that the branch had no stock, was ordering and that stock would be available soon. I have easily made 20 visits to the store with no resolution. As has been the case on several occasions I attended your store this week. Again Mary was not present. Despite promise to call, I have still not heard anything.