6 months waiting for Telkom reimbur*****t

I was billed by Telkom for three months after cancelling a service. Eventually they stopped billing but then credited my account. I told them i had moved over seas and therefore need the money paid into my account. <br> <br> Finally 4 months after the credit was approved, i was told the money would be paid into my account. <br> <br> 2 months down the line, the money has still not reflected into my account, nor is the original person who confirmed the credit replying to my email (Paterose Bennett). <br> <br> What am i supposed to do? <br> <br> Another complaint, i want to cancel my 8ta LTE contract because it simply does not reach the speeds i was told it would plus the service is intermittent..bunch of *****! I am only 5 months into the 24 month contract, but was told i would have to pay the full outstanding amount for the remaining 17 months plus early cancellation fees if i want to cancel. Surely according to the CPA this is not allowed. I fully understand paying for the router and an early cancellation fee, but you cannot charge someone for a service that has not been supp**** for the remaining 17 months of the contract. <br> <br> So i look forward to Telkom replying to both concerns highlighted above.<br> <br> Regards