6 Months Trying to Cancel my Telkom Line!! Really?!!
<p>0n 01 November last year I decided to upgrade my ADSL Telkom package to an LTE line (Which incidentally is more expensive, thus I assume more profitable for Telkom). I phoned Telkom and was given the details and a form for line cancellation. After sending my documentation and the completed form ********** I received an email stating I would be contacted within 21 working days. I patiently waited but got nothing so then I phoned after 21 days and resent all the information through ********** on 3 December and again waited 21 days. Again, zero contact. Since then I have phoned about 6 times and have resent my application THREE ********** (Faith) and 6 MONTHS LATER I STILL HAVE NOT RECEIVED ONE EMAIL OR PHONE CALL?? </p> <p> </p> <p>Surely it is ******* to continue charging me for a service I have tried to cancel for the past 6 months?! I am at my wits end and have no idea what I am supposed to do to actually get Telkom to communicate with me? </p>
Thanks Bronwyn for the quick response - I look forward to having this resolved.
With thanks,
Paul
Thanks Bronwyn for the quick response - I look forward to having this resolved.
With thanks,
Paul
Hi Bronwyn,
It is now almost 7 weeks later, and I still have not had any resolution? I recieved an email from your social media team (on 3 May) and I responded with evething they requested on that same day. I have then not heard a single thing, despite two additional follow up emails.
Please help me? Surely this is not legal - how can I be functionally unable to cancel an account for more than 7 MONTHS??
Hi Bronwyn,
It is now almost 7 weeks later, and I still have not had any resolution? I recieved an email from your social media team (on 3 May) and I responded with evething they requested on that same day. I have then not heard a single thing, despite two additional follow up emails.
Please help me? Surely this is not legal - how can I be functionally unable to cancel an account for more than 7 MONTHS??