6 Months of ignoring refund request

On 23 April 2015 I sent Telkom all necessary documentation to process a refund on an over payment I made. They came back weeks later asking for proof of payment. I no longer bank at this bank so I couldn't obtain it yet they confirmed they can see the deposit I made.<br> <br> I explained this predicament over and over without getting any assistance. I eventually complained on hellopeter ref SM117300 in June and was promised it will be resolved. Still nothing after numerous ignored emails.<br> <br> I then managed to obtain the proof of payment after a big hassle and send it to them in an email asking for an urgent refund and again they ignore me.<br> <br> This is my money earning interest with them and they just pointblank play their delaying tactics.<br> <br> I refuse to wait 10 days for my refund as they have messed me around for 6 months already.