6 Months - dispute uresolved

I ordered an upgrade to a Do Elite VDSL line @R601PM at the Telkom shop at Rosebank Mall. At some point I had a call from Telkom informing me that the service was not available in my area. At this point I instructed them to revert to my original service (Do Premium Plus@R584PM). This was not done and for the past six months I have been charged \A NON DISCOUNTED RATE"for the service that was not available. Calls to the Telkom call centre have resulted in credits being passed on 2 occasions but no correction to the bill or service.<br> <br> Today I tried to move my ADSL service to an alternate provider but was informed they could not do so as Telkom claimed I had to cancel my data service before the move could take place.<br> <br> I have been unable to contact Telkom to effect this cancellation.<br> <br> I expect Telkom to refund me all the excess charges due to not implementing my request which was clearly communicated to the agent at the Telkom store. Thereafter to release my service as requested."""