6 months and still waiting for my refund - Shocking Service

<p>I have been informed for months that I am getting getting my refund. After numerous calls and hours spent with more than 10 people promising the matter has been escalated to date still nothing. In December I was advised that it was paid in Jan I spoke on the live chat with Lebo Mosebol and Stacey-Lee. Lebo said I must send my bank statement as it was paid out 0n 8 December. I heard nothing and called in again spoke with Stacey-Lee said I must send my bank statement she sent me an email on 20 January saying turnaround is 72 hours. I am still waiting. I want this refunded today otherwise I am going to the Ombudsman.</p>